Terms and Conditions

These conditions of use explain the main rules that apply when you access or use Carbon Casino’s website, create or use a player account, play casino games, take part in promotions, and use any related services we provide.

By visiting the site, registering an account, depositing funds, or playing, you confirm that you have read and accepted these platform rules. They are designed to set clear expectations for both you and Carbon Casino - including your responsibilities as a player and the operator’s responsibilities in providing the service.

If you do not agree with these service terms, please do not use the website or create an account.

Who can use the platform (adults only)

Carbon Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and in any case not under 18).
• Be legally permitted to participate in online gambling where you are physically located.

It is your responsibility to understand and follow the laws that apply to you. Carbon Casino may restrict or refuse access in certain countries, states, provinces, or regions, and may use location and other checks to support these restrictions.

Account sign-up rules that keep things fair

When you register, you agree to provide accurate, current, and complete information, and to keep it updated if anything changes (such as your address, email, or payment details).

Key expectations include:

• Your account must be registered in your own name.
• You may only open and use the number of accounts permitted by Carbon Casino.
• You must not create accounts on behalf of another person or allow another person to use your account.

We may decline registrations that appear incomplete, inaccurate, or inconsistent with these account rules.

Identity checks and verification (KYC)

To protect players and the platform, Carbon Casino may request information or documents to verify details such as:

• Identity and age
• Address or location
• Ownership of a payment method
• Source of funds or other lawful checks, where appropriate

Verification can be requested at registration, before a deposit is processed, before a withdrawal is approved, or at any time we reasonably need to confirm account details. If requested documents are not provided within a reasonable timeframe, certain features may be limited (for example, withdrawals or bonus eligibility) until verification is completed.

Keeping your account secure

You are responsible for maintaining the confidentiality of your login details and for all activity carried out through your account, whether or not you personally authorized that activity.

Your player account is personal. It may not be:

• Shared with others
• Transferred or sold
• Used by a third party or used to place wagers on someone else’s behalf

If you believe your account has been accessed without permission, contact support immediately through the official channels listed at the end of this page.

Deposits, withdrawals, and account balances

Carbon Casino supports a range of payment options, which may include Bank Wire Transfer, Visa, MasterCard, Debit Cards, echeck, Neteller, Skrill, PaySafeCard, and cryptocurrency options such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and Bitcoin Cash (BCH). Availability can vary by location, currency, provider rules, and internal risk checks.

Important notes:

• Deposit and withdrawal processing times can vary based on method, verification status, and review requirements.
• Minimums, maximums, and fees (if any) may differ by method and may change over time.
• Withdrawal requests may be reviewed before approval to confirm account ownership, payment method eligibility, promotion conditions, and security checks.
• Carbon Casino may perform reasonable checks before processing transactions, including requesting additional verification.

Your displayed balance may include cash funds and promotional credits (if applicable). Promotional credits can have separate conditions that affect how they can be used or withdrawn.

Bonuses and promotions (bonus terms apply)

Promotions may be offered from time to time, including deposit bonuses, reload offers, cashback, or other incentives. Each offer can have its own bonus terms, and by accepting a promotion you agree to the specific rules attached to it in addition to these general conditions of use.

Depending on the offer, promotion terms may include:

• Eligibility requirements (such as location, device type, or account status)
• Wagering or playthrough requirements (for example, a multiplier on the bonus amount)
• Time limits or expiry rules
• Game contribution rules or exclusions (some games may contribute differently or not at all)
• Limits on how promotions can be combined

Example: Certain offers may exclude some table games - such as Roulette and Craps - from contributing to playthrough. Always review the specific offer details before opting in or depositing with a bonus.

Game access and service availability

Carbon Casino works to provide a reliable experience, but access to games and services may vary based on location, device, browser compatibility, software updates, maintenance, and technical limitations.

We may add, remove, suspend, or limit games, features, payment methods, or promotions at any time. This may happen for operational, compliance, security, or provider-related reasons. We do not guarantee that any particular game, feature, or promotion will always be available.

Fair play standards and prohibited behavior

Using the platform means playing fairly and honestly. You agree not to use the site for unlawful purposes or in any way that harms the integrity of games, promotions, or other players.

Prohibited conduct includes, for example:

• Fraud, deception, or using false or misleading information
• Collusion with other players or coordinated play intended to exploit games or promotions
• Chargeback abuse or attempting to reverse transactions improperly
• Bonus misuse (including behavior intended to extract value from promotions outside their intended purpose)
• Using bots, scripts, automation tools, or unauthorized software to interact with the platform
• Attempting to interfere with systems, game logic, or security controls
• Allowing someone else to access or use your account

If you are unsure whether an action is allowed, contact support before proceeding.

When Carbon Casino can restrict, suspend, or close an account

Carbon Casino may refuse service, restrict access, pause withdrawals, remove promotional eligibility, or close an account when it reasonably believes that:

• These site terms or specific promotion rules have been broken
• Verification is incomplete, inconsistent, or cannot be confirmed
• There is suspected fraud, misuse, account takeover risk, or payment irregularity
• Continued access could create a security, compliance, or operational risk

Any action taken will be based on what we reasonably consider necessary to protect the platform, players, and the integrity of the service. Where appropriate, we may request additional information to resolve concerns.

Errors, mistakes, and technical issues

From time to time, errors can occur - including display mistakes, incorrect bonus awards, incorrect balances, game malfunctions, interrupted sessions, or pricing and settlement errors.

When an obvious error occurs, Carbon Casino reserves the right to correct it and to address the impact in a fair and reasonable way. This may include adjusting balances, voiding bets affected by a malfunction, or correcting a promotion that was credited incorrectly.

If you believe you have encountered an error, contact support with as much detail as possible (such as time, game name, and screenshots if available).

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If play stops being fun or feels difficult to control, it’s important to take action early.

Carbon Casino may offer responsible gaming tools and account controls where available. Players are encouraged to use limits or self-restriction options if needed and to seek independent support if gambling is causing harm. You can also review our guidance on the Responsible Gaming page.

Intellectual property and permitted use of site content

The website and its content - including branding, logos, design elements, text, software, and original materials - belong to Carbon Casino and/or its licensors.

You may use the site for personal, non-commercial purposes connected with your play. You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site without written permission, except where allowed by law.

Third-party providers and linked services

Some parts of the platform may be provided or supported by third parties, including game providers, payment processors, identity verification services, and other technical partners. These services may be subject to their own availability limits, maintenance schedules, and operational rules.

Where the site includes links to third-party services or resources, those links are provided for convenience. Carbon Casino does not control third-party websites and is not responsible for their content or practices.

Limitation of liability (plain-language)

Carbon Casino aims to operate responsibly, but we cannot accept responsibility for losses or damages caused by factors outside our reasonable control or by misuse of the service. This can include, for example:

• Internet interruptions, device issues, or browser incompatibility
• Player mistakes (such as sending funds to the wrong address or using the wrong payment details)
• Delays or failures caused by third-party providers (payment networks, telecoms, hosting, or verification services)
• Unavailability due to maintenance, security updates, or unforeseen technical incidents
• Events commonly treated as force majeure (such as major outages or external disruptions)

Nothing in these conditions is intended to limit any rights you may have under applicable law that cannot be excluded.

“As is” and “as available” - no constant-access promise

The website, games, and services are provided on an “as is” and “as available” basis. While we work to maintain a stable platform, uninterrupted access, constant availability, and error-free operation cannot be guaranteed at all times.

Updates to these conditions of use

Carbon Casino may update these site terms from time to time to reflect changes in operations, legal requirements, security practices, or the services offered.

The version posted on the website is the current version and will apply from the date it is published, unless otherwise stated. Continuing to use the platform after an update means you accept the revised terms. We recommend checking this page periodically.

Related policies you should review

These platform rules work alongside other important pages and notices, which may include:

• Privacy Policy
• Bonus-specific promotion rules (where posted with the offer)
• AML/KYC-related information (where applicable)
• Cookie information (where applicable)

Contact Carbon Casino support

If you have questions about these conditions of use, your account, or any part of the service, you can reach Carbon Casino support via:

• Email: support@carboncasino.ag
• Live chat (when available on the site)

Using the platform is meant to be straightforward and transparent. These terms are here to set clear expectations around your account, gameplay, payments, and responsible use - and your continued use of Carbon Casino indicates agreement with the rules described above.